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Return Policy


Returns can be made within 30 days of shipment for exchange or refund. For exchanges shipping, see our shipping policy. Special orders, not listed in the catalog are not returnable or refundable. Shipping charges are non-refundable. International orders will be charged full shipping charges.

All returns must be shipped to:

DLIA Returns
1316 Cherokee Orchard Road
Gatlinburg, TN 37738
Please allow 1-2 weeks for processing.

·      Customer is responsible for return freight. Return package must be sent postage paid.

·      Merchandise must be in new resalable condition.

·      Return package must include instructions telling us what you would like done with your returned items. Include a copy of your receipt.

·      Check customers must include a check for reshipment charges with return.

 

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Note To Those Having Problems with Order/Payment

If you are having problems doing a transaction online, or if you have any questions, please contact Todd Witcher, at Discover Life in America, 865-430-4757 or e-mail at todd@dlia.org.

Tickets can be obtained at the event, but we need to know how many will be coming in order to have enough food and drink available. Thanks, and sorry for any inconvenience.